Our Commitment to Excellence
At Manhattan Shop, we’re dedicated to providing premium technology solutions with exceptional customer service. We understand the importance of reliable shipping and flexible return options for our global community of tech enthusiasts, educators, and professionals.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information via email once your order ships.
Shipping Methods & Timeframes
🚚 Standard Shipping – $12.95
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Best For: Faster delivery needs
- Tracking: Full tracking included
📦 Free Shipping
- Carrier: EMS
- Minimum Order: $50+
- Delivery Time: 15-25 business days after shipping
- Tracking: Basic tracking included
🌍 Shipping Regions
We ship worldwide, excluding some Asian countries and remote areas. Customs fees and import duties are the responsibility of the customer.
Returns & Exchanges
Return Eligibility
We accept returns and exchanges within 15 days of delivery for:
- Defective or damaged products upon arrival
- Incorrect items received
- Products not meeting expectations (in original condition)
Important Conditions:
- Products must be in original condition with all packaging and accessories
- Items must show no signs of use, damage, or alteration
- Original proof of purchase required
⚠️ Non-Returnable Items
To ensure customer safety and product integrity, the following items cannot be returned or exchanged unless defective:
- Cleaning Products (for hygiene reasons)
- Personal Audio Equipment (earbuds, headphones – unless defective)
- Opened Software (when applicable)
- Personal Care Electronics (when applicable)
- Products marked “Final Sale” or “Non-Returnable”
Step-by-Step Return Process
Within 15 days of delivery, email our customer service team:
Email: [email protected]
Subject: “Return Request – Order #[Your Order Number]”
Include your order details, product information, and reason for return.
Within 1-2 business days, you’ll receive:
- Return authorization number
- Shipping instructions and return address
- Return shipping label (if applicable)
Package securely including:
- Original product in original packaging
- All accessories, manuals, and documentation
- Copy of receipt or order confirmation
- Return authorization number visible on package
After we receive your return:
- Inspection within 3-5 business days
- Email confirmation of approval/denial
- Refund processed within 2-3 business days after approval
Refund Information
Refund Timeline
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on statement
- PayPal Payments: 3-5 business days to reflect in your account
What’s Refunded
- Full product price
- Applicable taxes
What’s Not Refunded
- Original shipping charges (unless return is due to our error)
- Return shipping costs (unless product is defective or incorrect)
Exchange Process
For exchanges, follow the same process as returns. Specify in your request:
- The item you wish to exchange
- The replacement product you prefer
Any price differences will be refunded or charged accordingly. Exchange processing time: 7-10 business days after we receive your return.
International Returns
For customers outside the United States:
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes for returned items are non-refundable
- Ensure proper customs documentation for returns
- Processing times may be longer for international returns
Need Assistance?
Our customer service team is here to help with any shipping or return questions:
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Address: 3969 West Side Avenue, Rochelle Park, US 07662
Manhattan Shop – Where premium technology meets exceptional customer service.
Note: This policy may be updated periodically. Please check back for the most current version.
© [Insert Year] Manhattan Shop. All rights reserved.